On 11 July, customer engagement specialists, Rapide, will hold a webinar entitled, How to reduce complaints and drive loyalty in the financial sector.
Featuring Cathy Rouse, operations manager at West Bromwich Building Society, Matt Watkinson, author of Ten Principles Behind Great Customer Experiences and Martin Snookes, financial services specialist at Rapide, this will address key industry pain points and explore how finance professionals can: Increase revenue; Monitor customer satisfaction in real-time; Identify issues before they become complaints; Differentiate your brand in a troubled marketplace; Encourage loyalty so customers stay with your brand.
Nigel Shanahan, MD at Rapide, says: “Consumers have lost faith in their banks and the insurance industry meaning that it’s now more important than ever to ensure that customer experience is a priority. Our webinar will provide senior finance professionals with essential insight that will help them compete with the best and reduce the numbers of complaints they have that are costing them time and money.”
To register and reserve your place, visit: https://www4.gotomeeting.com/register/371187807
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