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Wednesday 26 September 2018

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Nordea unveils Facebook payment service

Written by Anthony Strzalek
30/11/2017

Nordea has launched a new service which allows Norwegians to pay their bills via an e-invoice in Facebook Messenger.

The service is fully automated and the payment is initiated via an online dialogue with a chatbot in Facebook Messenger.

Customers first enroll via their Bank-ID and afterwards use the PIN they have created for mobile banking. Users can also confirm, view or change their outstanding e-invoices in Facebook Messenger.

John Sætre, head of consumer market services at Nordea Norway, said: “Paying bills has never been a fun task. Now, we are making it very easy for our customers to pay their bills via a platform that many of them are already active on.

“This is a new way for customers to pay, and if customers respond positively it will be natural for us develop this further. With this service, Nordea wants to make banking easier for customers. Now, they can pay their e-invoices at anytime and from anywhere, without leaving their favourite social media platform.”



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