NatWest introduces Face ID mobile login

NatWest customers who have an iPhone X will now be able to log in to their mobile banking app using facial recognition technology.

Customers of the bank are increasingly using digital technology to access their banking services, with 1.1 billion mobile and online transactions carried out in the first half of 2017 – representing an increase of 41 per cent since 2014. Mobile transactions have also grown by 73 per cent since 2014, while there were 3,531 logins per minute to NatWest apps in Q3 2017.

Miguel Tatay, head of mobile at NatWest, said: “There has been a revolution in banking; more and more of our customers are using digital platforms to bank with us. Over five million of our customers now regularly use our mobile banking apps.

“People tell us that they expect a bank to be innovative, digital and responsive to their needs, and adding Face ID to our app does just that – making it even easier and more convenient for customers with an iPhone X to access and manage their finances on the move.”

NatWest customers using an iPhone X will still be able to access their accounts by using a passcode or fingerprint verification if they prefer.

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