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Wednesday 12 December 2018


MayBank introduces new biometric banking login

Written by Chris Lemmon

Malaysia’s MayBank has introduced facial and voice biometric features to its mobile banking app, which already utilises fingerprint IDs.

After activating the biometric login, customers can access all of their accounts in seconds using facial points, voice pattern or their fingerprint.

More than one billion transactions will have passed through the Maybank2u app by the end of 2017, according to the bank’s head of community financial services Datuk Hamirullah, with a value of more than RM22 billion.

He continued: “Given this large traction in mobile transactions, we felt it was critical to enhance our customer experience by offering our users speedier access to their accounts. To this end we have invested in these latest innovations for mobile devices in line with our commitment to leverage cutting-edge technology as well as our strategic objective of being the digital bank of choice.”

Michael Foong, chief strategy officer at Maybank, commented on the bank’s wider digital strategy: “Our digital approach has been centred on four key areas namely, enriching our customer offerings; investing in strategic capabilities; exploring broadly and understanding deeply; as well as building and participating in the digital eco-system.

“This has seen us taking the lead in payments and digital wallets, channel digitalisation, building in-house R&D capabilities, investing in data science and new applications, as well as engaging with governments, regulators, FinTechs and global leaders in the process of building a truly differentiated digital offering for our clients.”

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