Trillium Software
     

By Scott Thompson

One in five Brits would pay their bills through a mobile phone if they had the choice. A quarter would transfer funds using a mobile phone while 36 per cent would be keen to check their balances via the device, according to research by digital banking provider, Intelligent Environments.

Men are more likely to access banking services through a mobile phone. Almost a quarter of males said they would be happy to pay their bills via a phone compared to 18 per cent of women. One in five men would also use a mobile phone to pay other people, such as family and friends, versus 14 per cent of women.

James Richards, director of mobile at Intelligent Environments, says: “Smartphones are increasingly becoming the norm in the UK and the Ofcom report shows how obsessed Brits happen to be with these new ‘must-haves’. Consumer demand for real-time access and information is going beyond just social networking and is now expected in all walks of life, including financial services. As consumers grow to be more comfortable with mobile advancements and purse strings tighten due to harsher economic conditions, it is no surprise that financial management has moved up Britons’ agendas and the number looking to access banking services via a mobile phone is on the rise.”

The research also breaks down Britons’ smartphone habits by operating system and provides an update on what smartphones say about their owners. Findings include: iPhone owners (the ‘adventurous’ ones) are the heaviest and most ‘addicted’ users with 43 per cent spending more than two hours a day on their phones versus 33 per cent of Android (the ‘unpredictable’ ones) and 31 per cent of Blackberry owners (‘sensible’). They are eager to access banking services via their phones: 69 per cent would check their balance, 46 per cent would pay their bills and 62 per cent wouldn't mind transferring funds.

Home     More News


Other stories you may find of interest:

News in brief - March 2011
A round-up by FST

EPC report shows mobile opportunity, while Ovum warns of security
The rapid development of mobile payments is illustrated by two new reports – one from the European Payments Council shows how mobiles can be used as a launch pad for SEPA; the other is from analyst firm Ovum, warning of the need to improve security

M-payments growth slower than expected
Worldwide mobile payment users will surpass 141.1 million in 2011, a 38.2 per cent increase from 2010

awards banner


Dataflux Video

markevans


FStech Whitepapers
Single Customer View in Financial Service
This white paper outlines what a single customer view is and what the UK requirements are, why this represents best practice and how it can be advantageous to the business, and the techniques and technologies that will be most effective in establishing and maintaining such an approach.
TATA Consultancy Services - Cloud Computing
Cloud computing is the convergence of virtualization, distributed applications, grid, maturity of enterprise software applications and enterprise IT management.
Genesys. Sustained Management: Changing the Game with Genesys iWD
The article explains how Genesys intelligent Workload Distribution (iWD) has the power to change the game in the contact center space based on new visibility into tracking, reporting, and performance management
Research Study: The Revolution in Self-Service Channels in the Financial Services Sector
This report analyses the growth of consumer self-service channels in key areas of the Financial Services Market
Genesys. Staffing and Workload Management:
Fleshes out the importance of properly managing contact center and back office work, especially through the alignment of employee skill sets.
Genesys. The Importance of Proper Hiring, Training, Career Path Development, Skilling, and Routing
Which explains why it is imperative to implement these factors correctly in the contact center and back office to ensure competent customer interactions.
Genesys. Rethinking Contact Center and Back Office Processes:
The Challenges of Achieving Balance and Consistency
SVC Analysis Report
Getting value from a single customer view?

This website is a part of Perspective Publishing Limited, registered in England No 2876166.