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Wednesday 12 December 2018

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HSBC apologises for online banking outages

Written by Chris Lemmon
30/10/2017

HSBC has issued a public apology after many of its UK customers were unable to access online and mobile banking services on Friday.

On the morning of Friday, October 27, customers began to report having issues signing in to their online banking accounts, with messages stating “your session has expired, please log in”.

The bank responded to the reports via social media, stating: “We are working hard to fix the problem with our online and mobile banking service. Sorry for any inconvenience.”

According to reports, the issue was caused by a scheduled upgrade to the personal internet banking service, which suffered technical problems. The bank claimed that the problem had been fixed by 9:30am, however that claim was refuted by some customers.



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