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Sunday 21 October 2018


HSBC and Capita sign mortgage software deal

Written by Anthony Strzalek

HSBC has selected Capita to provide new mortgage software as the bank looks to further grow its broker distribution channels.

HSBC has chosen Capita’s Omiga mortgage software, which will provide the bank with a single platform in an effort to drive greater automation by making it easier for brokers to transact with lenders, upload documents, and track details of mortgage applications and decisions.

The new solution is the first of its kind to be cloud hosted providing the bank with a secure, scalable and high performance environment on which to grow. Omiga simplifies and streamlines the end-to-end mortgage management process, ensuring applications and decisions are processed more quickly.

Tracie Pearce, HSBC's head of mortgages in the UK, said: “We have developed this platform for brokers with Capita, and it will simplify the process of working with us so that the information brokers need can be accessed quickly and efficiently, including essential case tracking. This will be a gamechanger in how brokers work with us.”

Jon Peart, managing director of Capita Mortgage Software Solutions, added: “Capita’s Omiga platform offers HSBC the flexibility and functionality the bank needs to deliver a first-class service to its customers.

“The programme is on target to deliver in record time for an implementation of this nature. We are confident this partnership with HSBC will help drive the anticipated growth of its broker distribution channel.”

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