NFC adoption is being hampered by security concerns amongst consumers.

A recent UK survey of over 2,000 mobile phone users commissioned by Opinion Matters on behalf of Gemalto shows that 34 per cent admitted they have not used NFC due to security concerns; 24 per cent didn’t trust it because they didn’t understand how it works; 46 per cent thought criminals would be able to run up huge bills if their NFC phone got lost or stolen.

“The reality is that mobile NFC payments are extremely safe and users have complete control over the value of payments made on their handsets,” says Nassir Ghrous, head of mobile communications, Gemalto UK and Ireland. “The value of mobile NFC transforms the handset into a ‘mobile wallet’ where consumers can store credit cards, gift cards, loyalty cards, transport tickets and mobile coupons all securely in one place. Providing unparalleled convenience for the user, it also enables businesses to add additional services and ultimately increases sales.”

Despite concerns, 35 per cent of respondents were positive about using mobile NFC services if they knew it was completely secure.

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