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Established 1995
Tuesday 23 October 2018


Emirates NBD deploys Gemalto security solution

Written by Chris Lemmon

Middle Eastern banking group Emirates NBD has implemented Gemalto’s Mobile Suite that offers security and an enhanced end user experience across all digital channels.

Emirates NBD customers in the United Arab Emirates who choose to use Smart Pass can now activate the service from their mobile phone and then receive a unique four-digit PIN. When making a transaction, a notification is sent immediately to their mobile and customers confirm the transaction by entering the PIN. As a result, there is no need to wait for an OTP and benefit from higher security than SMS technology delivering the code.

The new solution further enhances and protects Emirates NBD's online and mobile channels, which now enable customers to perform over 100 different transactions. Other features include the ability to deposit a check electronically, simply by sending a digital photograph of it via the bank's mobile app.

Abdulla Oassem, group chief operating officer at Emirates NBD, said: “Emirates NBD's continuous investment in cutting-edge security solutions reflects our commitment to customers to feel completely secure when they bank with us. The implementation of our 'Smart Pass' solution leveraging Gemalto's Mobile suite helps us offer a new level of digital banking security for our customers, a crucial step forward in our digital transformation plan.

“This highly flexible, scalable solution reinforces our reputation as a trusted, secure, innovative and customer-focused bank in the region offering customers the ability to securely authorize transactions online and via their mobiles without having to depend on a SMS.”

Marwan El Nakat, digital banking director for CISMEA region at Gemalto, added: “Taking full advantage of Gemalto's global experience, the Emirates NBD strategy is reimagining the end-to-end banking process. Linking perfectly with wider initiatives such as the UAE's ‘Smart City’ programme, the commitment to world-class digital banking further supports Emirates NBD's role as a regional ambassador for economic and social progress.”

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