ANZ unveils disability-friendly card features
Written by Anthony Strzalek
ANZ has announced the roll-out of specially designed accessibility features for all of its retail and commercial Visa debit cards to make everyday banking easier for customers with a disability.
All of ANZ’s 3.4 million Visa debit cards will now have tactile indicators, larger fonts and high visibility leading edges to help customers identify their cards and to help them easily identify which way to insert their card into ATM and electronic funds transfer at point of sale (EFTPOS) terminals.
The new cards also work with all of ANZ’s mobile payment options, including Apple Pay, Android Pay, Samsung Pay and Fitbit Pay. They also feature Visa PayWave so customers can ‘tap and pay’ wherever contactless payments are accepted, including at ANZ’s contactless ATMs.
The roll-out follows ANZ’s development of the accessibility features that were first introduced to its Access cards in October 2016. The features will also be extended to ANZ’s range of commercial credit cards in November, and to Visa debit cards in New Zealand early next year.
ANZ worked with Vision Australia to run focus groups with people who have different levels of vision impairment to test the accessibility features before developing the cards.
ANZ senior manager of everyday banking, Steve Price, said: “We know that one in five Australians lives with a disability of some sort, so it’s really important we develop products all our customers can use conveniently.
“We have a commitment to inclusive design and accessibility standards in all aspects of our product development, so the extension of these features to a further 3.4 million cards is a significant part of delivering on that.”