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Metro Bank has set out its recommendations for legislative change in the banking sector, ahead of the Parliamentary Commission on Banking Standards’ imminent report.

The retail bank, which opened for business in 2010, is calling on the Government to review a number of areas

 
 
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On 11 July, Rapide will hold a webinar entitled, How to reduce complaints and drive loyalty in the financial sector

Thanachart Bank has selected Wolters Kluwer Financial Services’ IFRS solution in order to adhere to Bank of Thailand requirements

Sequel is gearing up to launch Sequel Impact, pitched as the first product to deliver multiple sector risk and exposure intelligence in real-time

 
 

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The Payments Council has announced the publication of Payments Roadmap – An Initial Report

Staples and Intuit have announced a three-month pilot that will allow the office supplies giant to be the exclusive UK retailer of Intuit Pay

Poland’s Getin Bank is implementing Hitachi’s finger vein biometric authentication in its new Getin Up branch network

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Australia’s Commonwealth Bank is launching a new online support forum and unveiling a new look for CommBank.com.au

WorldPay has signed a lease on a new London office at Minerva’s The Walbrook Building, EC4

Deutsche Bank is making its Autobahn sales, trading and research platform available via mobile devices

The Bank of Korea has gone live with Calypso Technology’s front-to-back office solution to manage its portfolio

Cyber attacks have leapfrogged the euro zone crisis and are now the top concern for Britain’s banks

Two million London bus journeys have now been paid for via contactless cards

FEATURES

Scott Thompson goes beyond the hype and asks: are the UK’s banks anywhere close to delivering a seamless customer experience across multiple channels

Liz Morrell looks at the state of play following changes to FSA regulations around mobile call recording, which came into effect in 2011

FStech brings you the lowdown on its 2013 Awards, which took place on Wednesday, 17 April at the Lancaster London Hotel

The FS sector was plagued by IT troubles throughout 2012 and a number of banks consequently found themselves under fire from the media, politicians and increasingly beleaguered customers. But, as Scott Thompson reports, there were also some bright spots this year

This is a critical time for the m-payments sector. Progress has been made, but, as Scott Thompson reports, the mobile dream could yet be derailed

Scott Thompson has been busying himself asking leading industry players for their take on key 2013 FS tech trends. Here, then, are 13 stand out predictions for the year ahead, taking in the likes of Big Data, the cloud, DDoS, BYOD, social media and m-payments

The traditional world of stock markets and trading is colliding with social networks. Will this be a marriage made in heaven or a quick fling? Hannah Prevett investigates

Liz Morrell casts an eye over an intensifying cat and mouse game between financial services companies and cyber criminals

When it comes to mobile banking, the UK remains stuck in first gear. Marek Handzel reports on the long road ahead

What, asks Glynn Davis, will the retail bank of the future look like and what chance new entrants seizing the day?

Liz Morrell asks: what does it mean to the highly regulated banking world when millions of people are using Facebook etc to communicate, share, network and entertain? And who are the pioneers in this field?



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FStech Whitepapers
Customer engagement: challenges, barriers & benefits for financial services
This intelligence paper reports Aspect's independent research into the customer engagement trends of financial services providers based in the UK, in 2012 and beyond. The findings, which were gathered from senior IT and business decision-makers, questioned their challenges, goals and barriers to adoption of both technology and multi-channel customer engagement.
The business of social business - what works and how it's done
Social business represents a significant transformational opportunity for organisations. Many companies now realise the value of applying social approaches, both internally and externally. Social business can create valued customer experiences, increase workforce productivity and accelerate innovation. But companies can still wrestle with the organisational and cultural challenges posed by these new ways of working.
A new IBM Institute for Business Value study reveals how social approaches can be used to create meaningful business value.
Dragging Banks into the 21st Century – The Future of Banking
This paper looks at how investing in a Multi-Channel Framework is not a choice, but a necessity, if Banks are to safeguard market share, profit & growth in overcoming siloed & pre-existing legacy infrastructure to develop sophisticated online, digital and mobile customer channels.
Are We There Yet? Zero-Wait BI for Everyone
This CITO Research white paper, examines the business benefits of enabling users to perform their own data analysis, without making continual demands on IT.
Mobility Is Exploding: Are You Ready?
Mobile business intelligence replaces static information with real-time information, empowering data-driven decisions on the spot. This paper describes use cases to for bringing not just BI, but business discovery, to the front lines of your business.
Single Customer View in Financial Service
This white paper outlines what a single customer view is and what the UK requirements are, why this represents best practice and how it can be advantageous to the business, and the techniques and technologies that will be most effective in establishing and maintaining such an approach.
Genesys. Sustained Management: Changing the Game with Genesys iWD
The article explains how Genesys intelligent Workload Distribution (iWD) has the power to change the game in the contact center space based on new visibility into tracking, reporting, and performance management
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