HMRC’s new IT system will “mean more people paying exactly the right tax at the time than ever before” – which could not come at a better time following reports that around 4.3 million people have been paying too much tax.
While the taxman will be handing back money to those affected, 1.4 million are reported to not have paid enough
Almost half (48 per cent) of small businesses (SMEs) in the UK are using smartphones to accept or make payments over the internet and many more (a further nine per cent) plan to adopt the technology this year
German card acquiring and network service providing company montrada GmbH has been acquired by payment and card processor, Equens SE
Margaret Cole has been appointed as managing director of enforcement and financial crime at the Financial Services Authority (FSA) Board
Despite a rise in online fraud, with last month’s Zeus Trojan stealing banking information from 100,000 Brits, consumer confidence remains high in online banking sites, finds eDigitalResearch and IMRG
John Varley is to step down as group chief executive of Barclays PLC and Barclays Bank PLC, and also from the Barclays Boards and the Group Executive Committee on 31 March 2011
The Government Board of the Cloud Industry Forum is calling on industry figures interested in bringing greater transparency and trust to doing business in the Cloud to join them
The industry is only now beginning to get to grips with the Financial Services Compensation Scheme (FSCS) regulations and implementation, according to DataFlux
Hitachi Europe and GREEN DATA SYSTEMS (GDS) are to open a highly energy efficient data centre in the Netherlands, following a strategic partnership for the collaboration and deployment of energy efficient data centres
Verisoft and Metro Bank have formed a partnership that will see the provider of EMV Card Issuance solutions issue Bank Cards in store
Despite the installation of 740 new free-to-use ATMs in the UK’s most deprived areas, four million consumers who are eligible to withdraw benefits are still unable to use them, reveals LINK
A round-up by FST
A round-up by FST
FEATURES
Lots of financial institutions these days are moving away from the traditional PC route with the hard drive next to your desk, and instead looking to adopt desktop virtualisation. Moving to such an arrangement however, places a lot more demand on your data centre. Making the move requires FIs to adopt a Virtual Desktop Infrastructure (VDI), which is the server computing model that enables desktop virtualisation, encompassing the hardware and software systems needed to support the environment. David Adams looks at the impact of VDI on your operations and data centre
Financial services is increasingly a data business, with good information and fast processing delivering new customers, cross-selling opportunities, arbitrage and numerous other advantages. The data centre is, therefore, the engine of growth for most retail/wholesale banks, insurers, exchanges and other financial institutions. Given its vital position then do you really want to outsource it? Liz Morrell looks at the issue of Datacentre-as-a-Service (DaaS), its differing definitions and whether it’s suitable for financial services
There is an operational and environmental cost in meeting the ever increasing demand from financial institution data centres, whose power surge is being driven by the rising amount of customer and regulatory data that needs to be kept and new technologies such as algorithmic trading and blade servers. Optimising data centres to keep costs down is now a key concern, especially as budgets are tight for new builds and the government’s CRC ‘carbon tax’ kicks in. Duncan Jefferies looks at the best ways to ‘sweat’ existing facilities
Sandy Hamilton, vice president of the European, Middle East & African (EMEA) region, at EMC Consulting, explains the drivers for the adoption of private clouds, how they can be implemented and why she believes now is the perfect time to start
These are austere times but most financial institutions have already made their cuts with outsourcing increasingly taking up the slack for decimated internal IT departments. Justin Quillinan questions this short-term focus, and examines other outsourcing trends such as the rise of cloud computing and its impact on traditional managed service models
Green IT, in the form of more efficient PCs, printers, building designs, remote working practices, chips, and so forth, can save you money by increasing efficiency and improve the image of your firm, so what’s not to like? Vivienne Rosch looks at whether the reality is living up to the dream
The 360 degree IT show to be held at London’s Earls Court on 22-23 September used to be known as StorageExpo, but it has been rebranded to better address the growing importance of other infrastructure developments, outside of traditional data storage, such as hosted services, cloud computing, SaaS, and so forth. Neil Ainger previews the new beginning
Many people were pointing the finger of blame at Credit Rating Agencies (CRAs) for the financial meltdown, blaming them for giving triple-A ratings to collateralised debt obligations (CDOs) and other toxic instruments that were stuffed with junk sub-prime elements. Jonathan Brogden, a partner at law firm, Davies Arnold Cooper, looks at the latest EC moves to reform the sector
Dr Nathalie Aubry-Stacey, advisor on regulatory policy at the International Capital Market Association (ICMA), discusses the European covered bond market and the changes it is undergoing to try and improve transparency
TATA Consultancy Services - Cloud Computing
Cloud computing is the convergence of virtualization, distributed applications, grid, maturity of enterprise software applications and enterprise IT management.
Genesys. Rethinking Contact Center and Back Office Processes:
The Challenges of Achieving Balance and Consistency
Genesys. Staffing and Workload Management:
Fleshes out the importance of properly managing contact center and back office work, especially through the alignment of employee skill sets.
Genesys. The Importance of Proper Hiring, Training, Career Path Development, Skilling, and Routing
Which explains why it is imperative to implement these factors correctly in the contact center and back office to ensure competent customer interactions.
Genesys. Sustained Management: Changing the Game with Genesys iWD
The article explains how Genesys intelligent Workload Distribution (iWD) has the power to change the game in the contact center space based on new visibility into tracking, reporting, and performance management
Research Study: The Revolution in Self-Service Channels in the Financial Services Sector
This report analyses the growth of consumer self-service channels in key areas of the Financial Services Market
iWD Happy Customers.
Interested in improving operational productivity by as much as 20%? Now you can with Genesys intelligent Workload Distribution. This proven service delivery optimization solution prioritizes and distributes work tasks across the enterprise to the people best suited to handle them�resulting in increased efficiency, lower costs, and increased customer satisfaction.
Skybox Security - How to Painlessly audit your Firewalls
Automated firewall compliance audits with change assurance and rule-set optimization; Conducting effective firewall audit; best practices to identify security, compliance, and availability issues across multiple firewall.
